Our Policies

Returns

Flowers on Norton Street & F + N Gifting

In the unlikely event of a product being less than satisfactory, Flowers on Norton St or F + N Gifting must be notified within 24 hours to ensure we resolve this problem for you.  It is your responsibility to return the product to our store at 332 Norton St, Leichhardt and we will provide you with a replacement or a credit note if the product is out of stock. If you deem the product to be faulty, we will happily replace your good/s or refund your money subject to the following:


1. Please email us at orders@flowersonnortonst.com.au OR hello@fandngifting.com.au advising us immediately of your concerns in relation to the good/s. All goods must be returned to store within 24 hours of receiving the good/s.
2. Good/s will NOT be refunded where there has been a change of mind, or after the 24 hour period.
3. The good/s need to be returned back to flowers on Norton St or F + N Gifting within 24 hours. Regarding flowers, please follow the care instruction and re-cut your flowers on a 45 degree angle before placing in a vase filled to the top with water. With floral arrangements please fill up water every day, flowers need lots and lots of water.
5. Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price. We will always work with you to rectify a problem, so please be kind - we make and deliver all of our blooms with love, however please remember we are also all human- and we are dealing with fresh product. The flower growers are growing in extreme conditions and all flowers have a different shelf life. Often when people choose flowers they are not certain of personal likes and dislikes as everyone is an individual. We will aim to resolve any issues as best we can, and as always, thank you for your feedback.

All food products cannot be returned if opened. 

Purchase of Alcohol

TO PURCHASE ANY ALCOHOL TO ACCOMPANY YOUR DELIVERY YOU MUST BE OVER THE AGE OF 18 YEARS AND THE RECEIVER MUST ALSO BE OVER THE AGE OF 18 YEARS.